Desktop Client Status : Not Authenticated

Created by Katie Bradley, Modified on Wed, 10 May 2023 at 09:35 AM by Katie Bradley

Seeing this on your Centralis Health secure web portal Dashboard? 



Nothing to worry about! This just means that your Centralis Health Desktop application is not logged in or has lost connection to our servers. 


Follow the steps below to get reconnected!


1. Open the Centralis Health Desktop, using one of the 3 options below 


2. Log in using your username and password. If you are logging into for the first time with a temporary password navigate to the secure web portal to complete setup prior to logging into the desktop application (https://secure.fl.hienetworks.com)





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