User Locked Out of Account: Activation and Password Reset

Created by Katie Bradley, Modified on Sun, 16 Oct 2022 at 06:17 AM by Katie Bradley

If a user receives the below error on log in, follow these troubleshooting steps to resolve



1. First thing needed is to locate the user in the Centralis Health port.

-make sure to click Include Inactive to ensure you don't miss them! 


2. Both of these boxes MUST be checked in order for a user to log into the system, make sure to click Save User Details if changes are made


3. If the above are checked and the user still can't log in, and you've confirmed they are using the correct username, then most likely a password reset will do the trick. 

-Frist enter a new temporary password, twice

-then uncheck Password Set, this will force the user to create a new password on new log in

-confirm the date to a few days in the future so the user has time to update their password before the temporary password expires.

 -Then click Save Password

-Lastly provide the user with their new temporary password. 



3. If the user still can't get logged in, contact Support@Centralishealth.com for further assistance. 

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